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Terms & Conditions

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

TERMS & CONDITIONS

1. Introduction

Welcome to Wise Sound. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using this website. Wise Sound reserves the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

2. Products & Availability

  • Wise Sound strives for accuracy in product descriptions, pricing, and availability, but errors may occur. We reserve the right to correct any errors or omissions.

  • Product availability is subject to change without notice. If an item becomes unavailable after an order is placed, we will notify you as soon as possible.

3. Pricing & Payment

  • All prices are listed in MYR (Malaysian Ringgit) and are subject to change without prior notice.

  • We accept various secure payment methods, including credit/debit cards and bank transfers.

  • Orders will only be processed upon receipt of full payment.

  • High-value transactions require manual verification via WhatsApp for secure processing.

4. Shipping & Delivery

  • Malaysia: Free shipping on orders over RM1000.

  • International: Shipping fees are calculated at checkout.

  • Insurance: All shipments are insured against loss or damage.

  • Processing Time: Orders are processed and shipped within the timeframe specified at checkout.

  • Tracking: A tracking number is provided once the order is dispatched.

  • Customs & Duties: International buyers are responsible for any applicable customs fees, duties, or taxes.

5. Returns & Exchanges

  • All sales are final. We do not accept returns or exchanges unless an item arrives defective.

  • If your order arrives damaged, contact us within 48 hours with photographic evidence to initiate an insurance claim.

  • Used and open-box items are sold as-is and are non-refundable.

6. Warranty

  • Warranty terms vary by product and manufacturer. Please refer to individual product listings for details.

  • Warranty claims must be directed to the manufacturer or an authorized service center.

7. Authenticity Guarantee

  • Wise Sound guarantees that all products sold are 100% authentic.

  • High-value or rare items undergo manual verification for authenticity before shipping.

8. Liability Disclaimer

  • Wise Sound is not liable for indirect, incidental, or consequential damages resulting from product use.

  • We do not guarantee the suitability of any product for specific purposes.

9. Privacy Policy

  • We value your privacy. For information on how we collect, use, and protect your data, please refer to our Privacy Policy.

10. Contact Us

For inquiries regarding these Terms & Conditions, shipping, or product availability, please contact us via:

  • WhatsApp: +60 176282965

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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