Brand New Sealed HIFIMAN Susvara Unveiled Planar Magnetic Headphones

 Terms & Conditions – Wise Sound

1. General

By purchasing from Wise Sound, you agree to these terms. We reserve the right to update them at any time.

2. Products & Pricing

All prices are listed in MYR and subject to change without notice. Availability is not guaranteed until checkout is complete.

3. Orders & Payments

Full payment is required before shipping. We accept major payment methods, including online banking and credit/debit cards.

4. Shipping & Delivery

Free shipping for orders over RM1000 worldwide.

Orders are processed within 1-3 business days. Delivery times vary by location.

Wise Sound is not responsible for delays caused by couriers or customs.

5. Returns & Warranty

Brand-new products come with a manufacturer’s warranty (if applicable).

Pre-owned items are sold as-is and are non-returnable.

Any claims for defects must be reported within 48 hours of receiving the item.

6. Liability

Wise Sound is not responsible for damage caused by improper use, third-party modifications, or shipping mishandling.

7. Privacy

Customer data is used only for order processing and is never shared with third parties.

 Wise Sound Shipping Policy – Secure & Insured Shipping

At Wise Sound, we ensure your orders are shipped safely, securely, and fully insured for your peace of mind.

Malaysia:

- Free shipping nationwide on all orders.

- Orders are processed within 3 business days, with tracking details provided.

International Shipping:

- We ship worldwide, with shipping rates calculated at checkout.

- **Full insurance is included in every order** to cover any loss or damage during transit.

Insurance Coverage:

- Every shipment is **automatically insured** for its full value.

- In case of loss or damage, we will work with the courier and insurance provider to resolve the issue efficiently.

Packaging & Handling:

- All items are inspected and **securely packed** to minimize transit risks.

- We use high-quality, impact-resistant packaging materials to protect your purchase.

Delivery & Tracking:

- We partner with **trusted couriers** to ensure reliable and timely deliveries.

- A tracking number is provided for real-time shipment monitoring.

Your satisfaction and security are our priority. If you have any concerns or special shipping requests, feel free to contact us. **Shop with confidence at Wise Sound!**